Refund & Shipping

Shipping times
The shipment of the purchased goods will respect the order in which the confirmed and paid orders will be received.
Shipment and delivery, to the address indicated by the Customer in the order form, will take place by express courier in Italy and in the countries indicated on the website www.pastamarella.us.
Shipments in Italy are entrusted to the SDA courier.
The courier will respect, in delivering the purchased goods to the Customer, standard times and, in any case, not exceeding 3/4 working days in Italy and 7/10 working days in the European Community states starting from the receipt of the order form from part of Pastificio Marella srl. For deliveries outside the European Community, the timing may vary from country to country.

Shipping costs
Pasta Box Taste
– Italy € 25.85
– Eu 65.05 euros
– Use € 69.25

Apulian Gift Box
– Italy € 43.55
– Eu 82.75 euros
– Use 86.95 euros

Returns and refunds
If the Customer qualifies as a “consumer” pursuant to the Consumer Code approved with Legislative Decree 6 September 2005 n. 206, has the right of withdrawal which must be asserted within the 7th day from the date of purchase, provided that the product is returned intact. This right of withdrawal must be exercised, under penalty of forfeiture, by sending a registered letter with return receipt to Pastificio Marella srl ​​within 7 (seven) days of receipt of the goods; may also exercise by sending, within the same term, a communication by telegram or fax, provided that confirmation is sent by registered letter with return receipt within the following 48 (forty-eight) hours. By exercising the right of withdrawal, the Customer must arrange for the shipment of the product to Pastificio Marella srl ​​at its own expense at the headquarters: Str.Prov. for Putignano km 0.300 – 70023 Gioia del Colle (BA).
All returns must be intact and in the original packaging. Pastificio Marella srl, having received the products and verified their integrity, will refund the amounts paid as quickly as possible, in any case within 10 days of receipt of the returned products, withholding the amount incurred for shipping costs.
Furthermore Pastificio Marrella srl ​​in case of withdrawal by the Customer will not refund the price collected if the product is lost or lost during the return phase of the product.

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